Use this form to provide a detailed description of the issue being reported. This form is for providing follow-up information only. Use the form to fill in information about the problem from the caller.
A phone call to the appropriate personnel will still be required before submitting this form.
Please do not disclose these numbers to callers – advise caller of whom you are contacting. The appropriate personnel will then make contact with the caller within a half-hour for follow up using the data you have submitted on the form.
Problem Type | Problem Description | Business Hours | Non-Business Hours | Backup Call
(Any time. Leave message if no answer.) |
Type A | Related to programming or internal data. Contact Deparmental IT Staff by phone. | M-F 8AM-5PM Greg Schweiger974-0380 |
Greg Schweiger 865-776-8547 |
Richard Swearingen 423-767-8584 |
Type B | Related to system-wide data or system-critical hardware failure. Contact Vol Card by phone. | M-F 7:30AM-4:30PM VolCard Office 865-974-3430 |
VolCard on-call personnel. Consult on-call schedule at Call Center | Richard Swearingen 423-767-8584 |
Type C | Related to specific hardware or software at door, lockset, or reader. Contact appropriate facilities personnel first for inspection of hardware. | M-F 8AM-5PM Appropriate MaintenanceLaurel or Volunteer – Call Building Maintenance via the Radio.All Other Halls –Britt Patterson 974-3495 or 865-978-2600 |
Appropriate Maintenance
Laurel and Volunteer – Per Emergency Maintenance Protocols. All other Halls 976-7777
|
David Oaks 865-384-5916 |
Unknown | Cannot diagnose or triage. | Richard Swearingen 423-767-8584 |
Richard Swearingen 423-767-8584 |
Richard Swearingen 423-767-8584 |